Frequently Asked Questions
Do you ship internationally?
Currently, we offer shipping to USA and CANADA.
CAN I PURCAHSE AN EXTRA BATTERY?
YES, WE SELL BATTERIES IN PARTS AND ACCESSORIES.
Can the Propella e-Bike be used as a normal bicycle?
Yes. By turning off the pedal assist on the LCD display you can ride without any electric assist and enjoy a classic bike experience. The motor spins freely and does not add extra resistance.
WHAT IS THE MAXIMUM REIDER WEIGHT?
WE RECOMMEND MAXIMUM RIDER WEIGHT OF 220 LBS FOR OPTIMUM PERFORMANCE AND RELIABILITY OF THE SYSTEM.
does the bike frame fit me?
Our one-size-fits-most frame is BASED ON A HYBRID BIKe geometry. it's suitable for rider height of APPROXIMATELY 5’-3” to 6’-2”.
Please refer to the frame size on the Sepc Page.
Can I charge the battery by pedaling?
Short answer, no. Charging by pedaling (regenerative charging) is only possible with direct-drive motors. Direct-drive motors are much larger, heavier, and consume A LOT OF POWER. ADDING REGENERATIVE CHARGING WILL OFFSET THE EFFECTIVENESS OF OUR LIGHTWEIGHT AND EFFICIENT SYSTEM!
Is there a throttle mode?
Propella e-Bikes are "CLASS-1" E-BIKES AND operated by pedal-assist only. THERE ARE REGULATION ISSUES WITH THROTTLE-OPERATED E-BIKES IN SOME CITIES. it also discourages you from PEDALING!
What kind of assembly is required?
YOUR E-BIKE will arrive about 90% assembled and packaged in a standard bike box. The front wheel, pedals, SADDLE, and handlebar require assembly.
assembly is fairly easy, HOWEVER we HIGHLY recommend professional assembly at a CERTIFIED bike shop in order to ensure safety and PERFORMANCE.
here's aN INSTRUCTIONS video we made for the assembly of your bike.
Is Propella waterproof?
All of the electric components, including the battery pack are designed to be splash and rainproof. However, we recommend STORING the bike INDOORS DURING HEAVY SHOWERS OR SEVERE weather conditions.
Are rack and fenders compatible with this bike?
Yes, the frame and fork are designed with standard eyelets to accommodate racks, fenders, and other bicycle accessories.
Note: The Single-Speed model works best with rear racks and fenders that attach directly to the seat-post.
Is the LCD control display detachable?
Yes, BUT IT REQUIRES removing THE CONNECTION screws.
How many times can I charge the battery?
The lithium-ion cells in the battery pack can be fully charged/discharged ABOUT 500-600 times. Battery packs can last 2-5 years depending on the frequency of usage and how well you take care of the battery. Here are a few battery safety and storage tips.
How do I recharge the battery pack?
The battery pack can be charged on or off the bike by plugging to the charger unit. THE CHARGER CONNECTS TO A STANDARD WALL OUTLET and takes about 2.5 hours for a full recharge.
Is there a water bottle mount?
Yes. The water bottle eyelets are placed underneath the down tube of the frame.
Are the wheels detachable?
Yes. The front wheel comes off using a quick-release connection. The rear wheel can be detached by disconnecting the motor cable and removing the AXLE bolt with a standard wrench.
How do I replace my tires?
The tires are replaced the same way as a traditional bicycle. IN CASE OF FLAT TIRE, YOU CAN PURCHASE YOUR OWN INNER TUBE, OR GET IT FROM US HERE.
What kind of warranty and return policy do you offer?