Frequently Asked Questions

 

Do you ship internationally?

Currently, we SHIP to US (48 States) and CANADA.

 

CAN I PURCAHSE AN EXTRA BATTERY?

YES, WE SELL BATTERIES IN PARTS AND ACCESSORIES

Can the Propella e-Bike be used as a normal bicycle?

Yes. By turning off the pedal-assist FROM the LCD display you can ride LIKE A NORMAL BICYCLE. The motor spins freely and does not add ANY extra resistance.

 

WHAT IS THE MAXIMUM REIDER WEIGHT?

WE RECOMMEND MAXIMUM RIDER WEIGHT OF 220 LBS FOR OPTIMUM PERFORMANCE AND RELIABILITY OF THE SYSTEM. 

 

does the bike frame fit me?

Our one-size-fits-most frame is BASED ON A HYBRID BIKe geometry. it's suitable for rider height of APPROXIMATELY 5’-2” to 6’-3”

 

Can I charge the battery by pedaling?

Short answer, no. Charging by pedaling (regenerative charging) is only possible with direct-drive motors. Direct-drive motors are much larger, heavier, and consume A LOT OF POWER. ADDING REGENERATIVE CHARGING WILL OFFSET THE EFFECTIVENESS OF LIGHTWEIGHT AND EFFICIENT SYSTEM!

 

 

Is there a throttle mode?

NO. Propella ISA "CLASS-1" E-BIKES AND operated by pedal-assist only. THERE ARE REGULATION ISSUES WITH THROTTLE-OPERATED E-BIKES IN SOME CITIES. it also discourages you from PEDALING! 

 

What kind of assembly is required?

YOUR E-BIKE will arrive about 90% assembled and packaged in a standard bike box. The front wheel, pedals, SADDLE, and handlebar require assembly. 

we HIGHLY recommend professional assembly BY A BIKE SHOP OR A CERTIFIED MECHANIC. YOU CAN ALSO ASSEMBLE YOURSELF USING OUR INSTRUCTIONS video

 

Is Propella waterproof?

All of the electric components, including the battery pack are designed to be splash and rainproof. However, we RECOMMEND STORING the bike INDOORS DURING HEAVY RAIN OR SEVERE weather conditions.

 

Are rack and fenders compatible with this bike?

Yes, the frame and fork are designed with standard eyelets to accommodate racks, fenders, and other bicycle accessories.

Note: The Single-Speed model works best with rear racks and fenders that attach directly to the seat-post.

 

Is the LCD control display detachable?

Yes, BUT IT REQUIRES removing THE CONNECTION screws using a 3MM ALLEN wrench.

 

 

How many times can I charge the battery?

The lithium-ion cells in the battery pack can be fully charged/discharged ABOUT 500-600 times. Battery packs can last 2-5 years depending on the frequency of usage and how well you take care of them. Here are a few battery safety and storage tips.

 

How do I recharge the battery pack?

The battery pack can be charged on or off the bike by PLUGGING IN THE CHARGER UNIT. THE CHARGER CONNECTS TO A STANDARD WALL OUTLET and takes about 2.5 hours for a full recharge. 

 

 

Is there a water bottle mount?

Yes. The water bottle eyelets are placed underneath the FRAME down tube. 

 

Are the wheels detachable?

Yes. The front wheel comes off EASILY using a quick-release connection. The rear wheel can be detached by disconnecting the motor cable and LOOSENING the AXLE bolt with a standard wrench. FOR MORE INFORMATION, SEE OUR INSTRUCTIONS VIDEOS.

How do I replace my tires?

The tires are REPAIR/replaced the same way as a traditional bicycle. IN CASE OF A FLAT TIRE, YOU CAN VISIT A BIKE SHOP (RECOMMENDED), OR REPLACE THE INNER TUBE YOURSELF. WE SELL REPLACEMENT INNER TUBES HERE. SEE OUR INSTRUCTIONS VIDEOS FOR MORE INFORMATION.

 

What kind of warranty and return policy do you offer?

 

Propella offers a one-year warranty and 7-day RETURN policy. see our FULL warranty/return policy here

CONTACT US FOR FURTHER ASSISTANCE