Frequently Asked Questions

 

Where can I demo this eBike?

we offer test rides at various events such as the seattle Bike show, la auto show, etc. 

We will announce news about dealerships and upcoming events on our newsletter and social media. 

 

Do you ship internationally?

Currently, we offer shipping to USA and CANADA.

 

Can the Propella e-Bike be used as a normal bicycle?

Yes. By turning off the pedal assist (PASS) on the LCD display you can ride without any electric assist and enjoy a classic bike experience.

also, The motor spins freely like a normal bike wheel and does not add extra resistance.

 

does the bike frame fit me?

Our one-size-fits-most frame is a blend of road bike and mountain bike geometry. it's suitable for rider height of 5’-3” to 6’-2”

Please refer to the frame size on the spec sheet.

 

Can I charge the battery by pedaling?

Short answer, no. Charging by pedaling (regenerative charging) is only possible with direct-drive motors. Direct-drive motors are much larger, heavier, and consume more power than hub motors. 

 

 

Is there a throttle mode?

Propella e-Bikes are operated by pedal-assist only. Throttle on electric bikes faces regulation issues in some countries. it also discourages you from PEDALING! 

 

What kind of assembly is required?

All e-Bikes will arrive about 90% assembled and packaged in a standard bike box. The front wheel,  pedals, and handlebar require assembly. 

assembly is fairly easy, HOWEVER we recommend professional assembly at a bike shop in order to ensure safety and comfort. 

here's a video we made for the assembly of your bike.

 

Is Propella waterproof?

All of the electric components, including the battery pack, are designed to be splash and rain proof. DURING SEVERE weather conditions and heavy showers, we recommend parking the bike inside. 

 

Are rack and fenders compatible with this bike?

Yes, the frame and fork are designed with standard eyelets to accommodate racks, fenders, and other bicycle accessories.

 

Is the LCD control display detachable?

Yes, the display is detachable by removing a single screw underneath. 

 

What kind of warranty do you offer?

Please see our warranty policy here.

 

How many times can I charge the battery?

The lithium-ion cells in the battery pack can be fully charged/discharged 500-600 times. Battery packs can last 2-4 years depending on the frequency of usage.

 

How do I recharge the battery pack?

The battery pack can be charged on or off the bike by plugging it into the battery charger. 

 

Will the charger work with 120V and 220V outlets?

Yes, the battery charger accepts an input voltage of 120 - 220VAC.

 

Is there a water bottle mount?

Yes. The water bottle eyelets are placed on the underside of the down tube of the frame. 

 

Are the wheels detachable?

Yes. The front wheel comes off easily using a quick-release connection. The rear wheel is attached to the hub motor and can be detached by removing the screws with a standard wrench.

How do I replace my tires?

The front and rear tires are replaced the same way as a traditional bicycle. 

What's the return/refund policy?

 

Please refer to our return and refund policy here